Shipping policy

ALRA – Shipping Policy

At ALRA, we aim to deliver your order safely and on time. Please review our shipping information below before placing your order.

1. Shipping Within Pakistan

We currently deliver orders across Pakistan.

Orders are shipped through reliable courier services depending on the delivery location.

2. Processing Time

Orders are usually processed and dispatched within 1–2 business days after the order is confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

3. Delivery Time

Estimated delivery time:

  • Major Cities: 2–4 business days

  • Other Areas: 3–7 business days

Delivery times are estimates and may vary depending on the courier service, destination, weather, public holidays, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges will be displayed at checkout before you complete your order.

From time to time, ALRA may offer free delivery promotions on selected products, orders, or payment methods.

5. Cash on Delivery

Cash on Delivery (COD) is available for eligible orders within Pakistan.

For COD orders, payment must be made to the courier at the time of delivery.

Our team may contact you to confirm your order before dispatch.

6. Online Payments

Customers may also choose available online payment methods at checkout.

For orders paid in advance, the order will be processed after the payment has been successfully verified.

7. Order Tracking

Once your order has been dispatched, tracking information may be provided through the contact details provided at checkout.

You can use the tracking information to check the status of your shipment with the relevant courier service.

8. Delivery Delays

While we do our best to deliver orders within the estimated time, ALRA is not responsible for delays caused by:

  • Weather conditions

  • Public holidays

  • Courier service issues

  • Incorrect or incomplete address information

  • Customer unavailability

  • Other circumstances beyond our reasonable control

If your order is significantly delayed, please contact our customer support team.

9. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

If an order is returned to ALRA because of an incorrect address, incomplete information, or repeated delivery failure, additional shipping charges may apply for reshipment.

10. Failed Delivery

If the courier attempts delivery but the customer is unavailable, the courier may make another delivery attempt according to its own policies.

Please keep your phone number available so the courier can contact you.

11. Damaged Package

If your package appears visibly damaged when delivered, please contact ALRA as soon as possible and provide clear photos/videos of the package and product.

This will help us investigate the issue with the courier.

12. Contact Us

For shipping-related questions or assistance, please contact ALRA through our official customer support/WhatsApp channel.

ALRA
Email: [alrabyar5@gmail.com]
WhatsApp: [+92 330 4914935]
Instagram: [https://www.instagram.com/alra.byar?igsh=MTQ2bmdqem9tYnEzbQ%3D%3D&utm_source=qr]

Last Updated: August 13, 2026