Refund policy

ALRA – 7 Days Return & Refund Policy

At ALRA, we want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or does not meet our return conditions, you may request a return within 7 days of receiving your order.

1. Return Window

Customers can request a return within 7 days from the date of delivery.

After 7 days, we may not be able to accept a return or exchange.

2. Conditions for Return

To be eligible for a return:

  • The product must be unused and unworn.

  • The product must be in its original condition.

  • The original ALRA packaging/box must be included.

  • All accessories, tags, cards, and other items included with the order must be returned.

  • The product must not have scratches, signs of use, damage, or alterations caused after delivery.

  • Proof of purchase/order information must be provided.

Products that do not meet these conditions may be rejected after inspection.

3. Damaged or Defective Products

If your product arrives damaged or has a manufacturing defect, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Clear photos/videos of the product

  • Photos/videos of the packaging

  • A brief description of the issue

After reviewing the issue, ALRA may offer a replacement, exchange, or refund depending on the situation.

4. Wrong Product Received

If you receive a product different from what you ordered, please contact us within 48 hours of delivery.

Once verified, ALRA will arrange the appropriate solution, which may include a replacement or refund.

5. Change of Mind

If you simply change your mind about your purchase, you may request a return within 7 days, provided the product is unused, unworn, undamaged, and returned with its original packaging and accessories.

For change-of-mind returns, the customer is responsible for the return shipping cost.

Original shipping charges, if any, may be non-refundable.

6. Return Shipping

Damaged, defective, or wrong product

If the issue is confirmed to be our responsibility, ALRA will cover the reasonable return shipping cost.

Change of mind

For change-of-mind returns, the customer is responsible for the return shipping cost.

7. Refunds

Once we receive the returned product, it will be inspected.

If the return is approved, the refund will be processed after the inspection.

Refunds will generally be issued through the original payment method where possible.

For Cash on Delivery orders, ALRA may request the customer's bank account or other suitable payment details to process the refund.

Please allow additional processing time for the refund to appear in your account, depending on the payment method or financial institution.

8. Exchanges

If you would like to exchange an eligible product for another available product, contact ALRA within 7 days of delivery.

An exchange is subject to product availability.

If the requested replacement product is unavailable, ALRA may offer a refund or another suitable solution.

9. Non-Returnable Items

A return may not be accepted if:

  • The product has been used or worn.

  • The product has been intentionally damaged.

  • The product has scratches, dents, or other damage caused after delivery.

  • Original packaging or important accessories are missing.

  • The product has been modified or altered.

  • The return request is made after the 7-day return period.

  • The product cannot be verified as the item originally purchased from ALRA.

10. How to Request a Return

To request a return, contact ALRA through our official customer support/WhatsApp channel.

Please provide:

Order Number:
Customer Name:
Reason for Return:
Photos/Videos of the Product:

Our team will review your request and provide return instructions if the request is eligible.

Please do not send a product back without receiving return instructions from ALRA.

11. Return Inspection

All returned products are inspected before a refund or exchange is approved.

If the returned product does not meet the conditions stated in this policy, ALRA reserves the right to reject the return.

12. Policy Changes

ALRA reserves the right to update this Return & Refund Policy when necessary. Any changes will be published on this page.

13. Contact Us

For return, exchange, or refund assistance, please contact ALRA through our official customer support/WhatsApp channel.

ALRA
Email: alrabyar5@gmail.com
WhatsApp: +92 330 4914935
Instagram: https://www.instagram.com/alra.byar?igsh=MTQ2bmdqem9tYnEzbQ%3D%3D&utm_source=qr

Last Updated: August 13, 2026